We are working with a National Utilities and Civil engineering company that works on Gas, Water, and Electric networks to identify a Streetworks Manager to join their South Wales operation.
” Working on large Utilities framework contract
” Achievement of client Level of Service KPI targets
” Maintain optimum Work Volumes and minimise backlog of work outside client service level
” Ensure your team deliver excellent Customer service and maintain the highest standards of communication to internal and external customers
” Accurate and timely updating of corporate systems
” Manage the production of daily ‘Schedule of Work’ which enables all R&M functions to reach maximum productivity, including liaison with Field Team
” Management on complex issues/activities
” Manage the efficient and accurate delivery of Reinstatement & Site Support activities
” Management and reporting of HR, performance, engagement, and career development of team members
” Ensure team compliance with NRSWA at all times, performing root cause analysis of any failures and implement processes to resolve issues.
” Raising Section 50 notices using clients Symology system.
” Carefully monitor and drive corporate Streetworks system usage to avoid FPNs
” Manage resolution of defects & interim reinstatement process within SLA’s
” Manage reports for Streetworks performance and drive improvements, including liaison central Streetworks function to attain support in issue resolution.
” Maintain positive relationships and resolution of Streetworks challenges via effective communication and liaison with Highways Authorities
” Leadership role in key contract meetings, reporting on team performance and driving improvements in wider contract performance e.g. Flash Meetings, Weekly Contract Performance meetings.
” Proven Line Management and leadership skills including experience of HR processes and performance management.
” Management of challenging situations and individuals
” Excellent time-management and administration skills
” Enabler of people
” Excellent communicator with Internal and External Stakeholders. Key relationship Manager
” Good IT skills to include Microsoft Word, Excel and Outlook, and ideally Symology, SAP or Oracle systems.
” Ability to manage conflicting priorities